Privacy Policy

This Privacy Policy explains how Courtney McTaggart Counselling & Wellbeing ("we," "us," or "our") collects, uses, and protects your personal data when you use our services.

1. Who We Are

Courtney McTaggart Counselling & Wellbeing provides counselling and therapy services. As the data controller, we are responsible for the personal data we collect and manage in compliance with the General Data Protection Regulation (GDPR).

2. What Data We Collect

We may collect and process the following information:

  • Personal Identification Information: Name, contact details, date of birth, and emergency contact information.

  • Health Data: Relevant medical or mental health information necessary for therapy.

  • Session Notes: Records of therapy sessions, progress notes, and assessments.

  • Payment Information: Bank details for payments.

  • Correspondence: Emails, messages, or any other communication.

3. Why We Collect Your Data

We collect and process your data to:

  • Provide and manage counselling services.

  • Maintain accurate client records.

  • Ensure your safety and well-being.

  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Consent: You have given explicit consent for us to process your data.

  • Contract: Data is necessary to provide the agreed counselling services.

  • Legal Obligation: We may be required to retain information by law.

  • Legitimate Interests: For the purpose of managing and improving our services.

5. How We Store Your Data

Your data is stored securely using password-protected and encrypted systems. Physical records are stored in locked filing cabinets. We retain client records for seven years from the date of your last session, after which they are securely destroyed.

6. Sharing Your Data

We do not share your personal data without your consent, except in the following situations:

  • When required by law or regulatory bodies.

  • When there is a risk of harm to yourself or others.

  • With your GP or other medical professionals if deemed necessary for your care.

7. Your Rights

You have the following rights under GDPR:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data.

  • Object to or restrict data processing.

  • Request data portability.

To exercise your rights, please contact us using the details below.

8. Contact Information

Courtney McTaggart Counselling & Wellbeing
Email: info@courtneymctaggartcounselling.co.uk
Phone: 07917878227

9. Complaints

If you have concerns about how your data is handled, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

By using our services, you agree to the terms of this Privacy Policy. We may update this policy, and any changes will be posted on our website.